E-commerce has grown rapidly in Nigeria, with platforms facilitating billions of naira in transactions annually. Yet many Nigerian e-commerce businesses operate with poorly drafted terms, unclear refund policies, and inadequate consumer protection mechanisms.
Legal Framework
E-commerce in Nigeria is governed by the Consumer Protection Act 2019, the FCCPA 2018, the Cybercrimes Act 2015, and the NDPA 2023.
Contract Formation Online
A contract is typically formed when the seller accepts the customer order, confirmed by an order confirmation email. Terms and conditions must be brought to the attention of the customer before contract formation.
Consumer Protection Obligations
The FCCPA 2018 confers rights on consumers that cannot be excluded by contract, including the right to receive goods that match their description and are fit for purpose.
Dispute Resolution
E-commerce contracts should include clear internal complaints handling, mediation, and arbitration clauses. Dispute resolution clauses must not prevent consumers from exercising legal rights.
Contact Marturion Legal for e-commerce contract drafting or review.